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McTavish Travel

BERMUDA – SO MUCH MORE

Bermuda - So Much More Here’s an idea for a quick warm up – save $300 per couple on Bermuda packages when you book by 30APR14. With Air Canada’s convenient non-stop service from Toronto to Bermuda you don’t have to travel far to find paradise - pink sand beaches, green golf courses, bike trails and breathtaking views. Indulge in spa treatments, discover beachside restaurants, or simply relax and recharge. Air Canada Vacations offers flexible stays of 3, 4, 7 or 10 nights and features: Cambridge Beaches Resort & Spa, Elbow Beach Hotel, Grotto Bay Beach Resort, The Fairmont Hamilton Princess, The Fairmont Southampton, Newstead Belmont Hills Golf Resort & Spa and Surfside Beach Hotel.

Bermuda may be small – just 54 square kilometers (21 square miles) – but the island is incredibly rich in history, architecture and culture – blessed by the loveliest weather, stunning scenery and friendly people. This offer is valid for new bookings for travel between 01MAY14 and 31OCT14. Call us for Bermuda reservations. www.vacations.aircanada.com

Call us for Bermuda reservations. www.vacations.aircanada.com

THE ENCHANTING RHINE

The Enchanting Rhine AmaWaterways’ The Enchanting Rhine itinerary is a great way to see Switzerland, the Netherlands, Germany and France. This immersive river cruise will take you on a journey of stunning vineyards, castles and cathedrals as you visit beautiful cities like Amsterdam and Cologne as well as charming towns steeped in history. The cruise is 7-nights from Amsterdam to Basel, Switzerland, then 4-nights in Switzerland. The cruise and land tour includes: 7-nights deluxe cruise accommodations in an outside stateroom; tours and excursions daily; complimentary WiFi onboard; gourmet dining; complimentary wine, beer and soft drinks for onboard lunches and dinners, as well as bottled water in the stateroom; lectures, cooking demonstration, and onboard musical performances; bicycles to explore on your own

or with a guide; services of a professional Cruise Manager; transfers from Basel to Lucerne; 2-night accommodations in Lucerne at the Radisson Blu including daily breakfast; 2-night accommodations at the Zurich InterContinental including daily breakfast. There is very limited availability on European river cruises for 2014, but the 30OCT14 departure of The Enchanting Rhine is available and has been reduced by USD500 per person.

Call us for details. www.amawaterways.com

AER LINGUS TO DUBLIN

Aer Lingus to Dublin Aer Lingus began non-stop service between Dublin and Toronto last week. The service, aboard a Boeing 757 is currently daily and will reduce to four times per week in the fall and winter seasons.

Aer Lingus offers Economy and Business Class, free seat selection and meal service. Premium seats in the first rows and exit rows are extra and economy passengers can pre-order the Business Class meal for CAD20 including wine! This new service puts Dublin just 6h30m from Toronto!

Call us for Aer Lingus reservations


McTAVISH TRAVEL WINS AGENCY OF THE YEAR

As agency approaches its 40th anniversary, Trish McTavish says secret to success is providing excellent customer service - Terrilyn Kunopaski
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The McTavish Travel team - Back row: Cathy Faleiro, Marian Strus, Jessica Scott, Allyson Pelisek, Marybeth Parrott, Diane Hink, Jody Grierson, Kathryn Butt, Christine Hillis, Kelly Howard, Carolyn Valenti, Ance Gheorghescu, Deanna Pesa, Sandra McGregor, Nadine Davies, Betty-Anne Ley, Lisa Spears, Dianne McHugh, Tina Leslie & Jo-Anne Wilbur. Front: Ross & Trish McTavish. McTavish Travel has earned the title of Travel Agency of the Year in the TRAVELHotNews.com Awards of Excellence contest 2011.


No stranger to industry recognition, the agency was also recently awarded the title of North America’s Leading Travel Agency at the World Travel Awards and has an array of other trophies on display at their Oakville office.

Ross & Trish McTavish, owners, McTavish Travel with Terrilyn Kunopaski, editor-in-chief, TRAVELHotNews.com “We’re honoured to have even been nominated. I think when you’re given an award by your peers, it’s probably the biggest honour you can be given, particularly by our industry in Canada,” said Trish McTavish about the Award of Excellence. “I have to say, I’m really proud of the travel industry in Canada - I think we have a really good industry here, a lot of integrity, so to win this in that circle is a great honour.”

The Award of Excellence comes at an appropriate time as McTavish Travel approaches a special milestone of 40 years in business. When the agency was first launched by Ross McTavish, it was Ross plus one teammate running the show. Trish started working with the business in the early 80s and now, the team has grown to 28 in total and continues to attract new business as well.

Originally, McTavish Travel focused mostly on leisure travel “because that’s what travel was all about,” Trish said.

But, after seeing a lot of corporations coming to them in the early 80s, the agency established a dedicated corporate department and now, that niche represents 50 per cent of the business. Twenty-five per cent is leisure, and another 25 per cent is made up by humanitarian/mission bookings as well as groups.

In fact, McTavish Travel is one of only two humanitarian/mission-accredited agencies in Canada, which means it holds contracts with most of the legacy and large international carriers to provide special fares to large charities, not-for-profits, humanitarian organizations and missionaries.

Whatever the reason for travel, McTavish’s clients come from across Canada, as well as some from the U.S. and other international markets.

So what’s the secret to the success of an agency that does very little marketing yet continues to grow year-after-year?

“Our success has definitely been on the foundation of providing exceptional customer service and referral,” Trish said.

“We have never strayed from our core value and that has been client-centric, client-focused; we always have felt that if we do right by the clients, everything else will fall into line. There are a lot of organizations that put call centres in place and that’s not about the client, that’s about profits. Anything we do, the first question is: how does that benefit the client? If there isn’t a benefit to the client, why are we doing it?

“We’ve never taken on an action because it’s better for us; some of the things we do are more difficult for us, but there’s a huge benefit for the client – it doesn’t matter how hard it’s going to make it for us to do this thing, if it’s good for the client, that’s what we do. And it’s worked for us – if you look after your clients and you look after your staff, your staff will look after your clients and it all works out in the end.”

Being in business for 40 years, McTavish Travel has had many clients with them for more than 30 and staff that has worked there just as long.

In the economic downturn of 2008, the agency was impacted just as everyone else in the industry but was still able to turn a profit without making any layoffs.

“We don’t have growth for the sake of growth,” Trish said. “The important key to growing is just growing enough that you don’t lose business because you’re not able to provide that same level of service.”

McTavish Travel is affiliated with the Ensemble and Uniglobe networks in Canada.



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McTavish Travel wins big at World Travel Awards

travel McTavish Travel is very proud of two recent awards!

McTavish Travel was awarded "North America's Leading Travel Agency" in the 19th annual World Travel Awards. It's McTavish Travel's third World Travel Award in 5 years! In 2007 and 2008, we were named "North America's Leading Business Travel Agency". The much coveted World Travel Awards are considered to be "the Oscars of the travel industry".

Launched in 1993, the awards "acknowledge and recognise excellence in the global travel and tourism industry." A World Travel award is "regarded as the very highest achievement that a travel company could hope to receive. Separating the good from the outstanding. Identifying companies that consistently excel beyond expectation. Taking customer expectations to a new, unparalleled high." For more information on the awards, visit www.worldtravelawards.com

On December 22, 2011 McTavish Travel was named "Canadian Travel Agency of the Year" in the travelhotnews.com Awards of Excellence.