ROCKY MOUNTAINEER – 25 YEARS
Celebrate 25 years of life changing experiences with the award-winning Rocky Mountaineer train – an inspiring journey through
the Pacific Northwest and the Canadian Rockies. If you book a qualifying 2015 Rocky Mountaineer package by 31AUG14 and receive up
to $2,500 per couple in added value. The promotion is valid on qualifying 2015 packages of seven-nights or more in GoldLeaf or SilverLeaf Service.
Choose from a number of luxurious add-on options including free service upgrades, free meals and free hotel nights.
With five unique rail routes to experience, award-winning service, breathtaking scenery and delicious onboard cuisine Rocky Mountaineer
will provide a truly unforgettable travel experience.
Call us for reservations. rockymountaineer.com
CULINARY & WINE DELIGHTS OF SPAIN II
Discover the jewels of southern Spain one mouth-watering bite and sip at a time on this delicious adventure. Join Windstar Cruises
as they travel the sunny south coast of Spain, the country that brought the world sherry, tapas and paella, from Barcelona to Lisbon,
departing 15NOV14 for 8-nights aboard Wind Surf. Pause to explore the rich culinary and wine traditions of regions from Andalusia
to Catalonia, with special shore excursion offerings that provide an insider’s look at the ingredients, cuisines and techniques that
give Spanish food and wine its signature flavours. Each day of the cruise is filled with special themed events and activities designed
to expand guest’s knowledge and appreciation of Spain’s great bounty, while providing plenty of time to soak up the area’s fascinating
history and alluring beaches. The cruise includes Barcelona, Sóller, Valencia, Cartagena, Almeria, Malaga, Cadiz (Seville) and Lisbon
and features a visit to Jerez de la Frontera, the “Sherry Capital of the World”, the Museo de Vino (Wine Museum) in Mijas as well as
instructions on paella preparation by a local chef and the traditional method for producing olive oil – every port offers a new treat for the palate.
Book by 12SEP14 for amazing savings on all of Windstar Cruises European sailings. The Culinary & Wine Delights of Spain II highlights
include the best of Spanish food and wine pairings during two dinners with special menus hosted by respected importers of fine Spanish wines,
Stephen Metzler and Almudena de Llaguno of Classical Wines; two complimentary vineyard and culinary shore excursions, complimentary local wines
served throughout the voyage and wine lectures about regional wines. Cabin fares, per person double begin at USD2,999 in Category B plus Port Charges
and Fees of USD445. Pre- and post-cruise stays of one to three nights are offered in both Barcelona and Lisbon.
Call us for Windstar reservations. windstarcruises.com
McTAVISH TRAVEL WINS AGENCY OF THE YEAR
As agency approaches its 40th anniversary, Trish McTavish says secret to success
is providing excellent customer service - Terrilyn Kunopaski
The McTavish Travel team - Back row: Cathy Faleiro, Marian Strus, Jessica Scott,
Allyson Pelisek, Marybeth Parrott, Diane Hink, Jody Grierson, Kathryn Butt,
Christine Hillis, Kelly Howard, Carolyn Valenti, Ance Gheorghescu, Deanna Pesa,
Sandra McGregor, Nadine Davies, Betty-Anne Ley, Lisa Spears, Dianne McHugh,
Tina Leslie & Jo-Anne Wilbur. Front: Ross & Trish McTavish. McTavish Travel
has earned the title of Travel Agency of the Year in the TRAVELHotNews.com Awards
of Excellence contest 2011.
No stranger to industry recognition, the agency was also recently awarded the
title of North America’s Leading Travel Agency at the World Travel Awards and
has an array of other trophies on display at their Oakville office.
Ross & Trish McTavish, owners, McTavish Travel with Terrilyn Kunopaski, editor-in-chief,
TRAVELHotNews.com “We’re honoured to have even been nominated. I think when you’re
given an award by your peers, it’s probably the biggest honour you can be given,
particularly by our industry in Canada,” said Trish McTavish about the Award of
Excellence. “I have to say, I’m really proud of the travel industry in Canada -
I think we have a really good industry here, a lot of integrity, so to win this
in that circle is a great honour.”
The Award of Excellence comes at an appropriate time as McTavish Travel approaches a
special milestone of 40 years in business. When the agency was first launched by Ross
McTavish, it was Ross plus one teammate running the show. Trish started working with
the business in the early 80s and now, the team has grown to 28 in total and continues
to attract new business as well.
Originally, McTavish Travel focused mostly on leisure travel “because that’s what travel
was all about,” Trish said.
But, after seeing a lot of corporations coming to them in the early 80s, the agency
established a dedicated corporate department and now, that niche represents 50 per cent
of the business. Twenty-five per cent is leisure, and another 25 per cent is made up by
humanitarian/mission bookings as well as groups.
In fact, McTavish Travel is one of only two humanitarian/mission-accredited agencies
in Canada, which means it holds contracts with most of the legacy and large international
carriers to provide special fares to large charities, not-for-profits, humanitarian
organizations and missionaries.
Whatever the reason for travel, McTavish’s clients come from across Canada, as well
as some from the U.S. and other international markets.
So what’s the secret to the success of an agency that does very little marketing yet
continues to grow year-after-year?
“Our success has definitely been on the foundation of providing exceptional customer
service and referral,” Trish said.
“We have never strayed from our core value and that has been client-centric, client-focused;
we always have felt that if we do right by the clients, everything else will fall into line.
There are a lot of organizations that put call centres in place and that’s not about the
client, that’s about profits. Anything we do, the first question is: how does that
benefit the client? If there isn’t a benefit to the client, why are we doing it?
“We’ve never taken on an action because it’s better for us; some of the things we do
are more difficult for us, but there’s a huge benefit for the client – it doesn’t matter
how hard it’s going to make it for us to do this thing, if it’s good for the client,
that’s what we do. And it’s worked for us – if you look after your clients and you
look after your staff, your staff will look after your clients and
it all works out in the end.”
Being in business for 40 years, McTavish Travel has had many clients with them
for more than 30 and staff that has worked there just as long.
In the economic downturn of 2008, the agency was impacted just as everyone else
in the industry but was still able to turn a profit without making any layoffs.
“We don’t have growth for the sake of growth,” Trish said. “The important key to
growing is just growing enough that you don’t lose business because you’re not
able to provide that same level of service.”
McTavish Travel is affiliated with the Ensemble and Uniglobe networks in Canada.
McTavish Travel wins big at World Travel Awards
McTavish Travel is very proud of two recent awards!
McTavish Travel was awarded "North America's Leading Travel Agency" in the 19th annual
World Travel Awards. It's McTavish Travel's third World Travel Award in 5 years!
In 2007 and 2008, we were named "North America's Leading Business Travel Agency".
The much coveted World Travel Awards are considered to be "the Oscars of
the travel industry".
Launched in 1993, the awards "acknowledge and recognise excellence in the
global travel and tourism industry." A World Travel award is "regarded as the very highest
achievement that a travel company could hope to receive. Separating the good from
the outstanding. Identifying companies that consistently excel beyond expectation.
Taking customer expectations to a new, unparalleled high." For more information on
the awards, visit www.worldtravelawards.com
On December 22, 2011 McTavish Travel was named "Canadian Travel Agency of the Year"
in the travelhotnews.com Awards of Excellence.